Shipping Policy

Last updated: 11 November 2026

Thank you for shopping with Cryss Skin Collection.

We are committed to providing a smooth, reliable and enjoyable shopping experience. Please read our shipping policy to understand how your orders are processed and delivered.

1. Shipping Destinations

We currently deliver exclusively within the United Kingdom.

At this time, we do not offer international shipping.

2. Order Processing

Orders are normally processed within 1 business day, excluding weekends and UK bank holidays.

Orders placed after 12:00 PM, during weekends or on bank holidays may begin processing on the next working day.

During particularly busy periods, processing may take slightly longer.

3. Shipping Options & Costs

We offer the following delivery options:

Standard Delivery – £4.99

Estimated delivery time: 2–4 working days after dispatch.

Express Delivery – £6.99

Estimated delivery time: 1–2 working days after dispatch.

FREE Standard Delivery on orders over £50

Enjoy complimentary standard UK delivery when your order subtotal exceeds £50, after discounts and before shipping charges.

Delivery times are estimates and are not guaranteed.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, your email will include tracking details so you can follow your parcel's journey.

5. Delivery Delays

Although we aim to deliver all orders within the estimated timeframes, occasional delays may occur due to courier disruptions, adverse weather, bank holidays or circumstances beyond our control.

If you experience a significant delay, please contact our customer care team.

6. Incorrect Shipping Information

Please ensure that your delivery address and contact details are accurate before completing your purchase.

If you notice an error, contact us as soon as possible.

We will do our best to correct the details before your order is dispatched.

7. Lost or Damaged Parcels

At Cryss Skin Collection, we take great care when preparing and packaging your products.

If your parcel arrives damaged, is missing items or does not arrive, please contact us promptly with your order number and relevant details.

We will investigate the issue and arrange an appropriate resolution in accordance with your consumer rights.

8. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request before dispatch.

Once an order has been dispatched, changes to the delivery details may no longer be possible.

Your statutory cancellation and refund rights remain unaffected.

9. Contact Us

For any shipping-related enquiries, please contact:

Cryss Skin Collection

Email: aestheticclinicbycryss@gmail.com

Alternatively, you can use the Contact Us form on our website.

We are always happy to assist you.

Cryss Skin Collection

Timeless Beauty. Thoughtful Skincare. Made with Passion.